FAQs

Who are we?

Founded in 2003, Ahmad Fabrics International is a trusted Pakistani brand specializing in premium unstitched shalwar kameez fabrics for men. With manufacturing based in Faisalabad and a nationwide retail and wholesale network, we are committed to delivering premium-quality fabrics for every occasion.

What is Ahmad Fabrics International's mission?

Our mission is to provide premium-quality unstitched fabrics that combine elegance, comfort, durability, and affordability while maintaining the highest manufacturing standards.

What products does Ahmad Fabrics International offer?
  • Cotton
  • Wash & Wear
  • Latha
  • Gift Boxes
  • Custom Length Fabrics
Do you offer gift boxes?

Yes, gift boxes are available and can be added to eligible products directly from the product page. Look for the "Make it a gift" section on the product page to add one to your order.

Every article in the Ahmad Premium Collection also has its own dedicated gift box, available under the "Signature Packaging" option on that article's page.

What is the delivery time?

Within Pakistan: 2–3 working days.

International delivery timelines vary depending on the destination.

Which courier service do you use?

Within Pakistan, all orders are shipped through TCS Express.

Are there any delivery charges?

Delivery is free across Pakistan.

International shipping charges are calculated according to the destination and parcel weight and are shared before order confirmation. International delivery charges are borne by the customer.

Do you ship internationally?

Yes, international shipping is available. Full payment, including shipping charges, must be made in advance by the customer.

How can I place an order?

You can place an order through our official website, WhatsApp Customer Support, or official social media pages.

Do I need an account to place an order?

No. You can place an order as a guest or create an account for a faster checkout experience.

How do I find my size?

Each product page includes a length guide with measurements. When choosing between two sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a more fitted look.

Do your clothes run true to size?

Most styles run true to size. Any exceptions will be mentioned in the product description.

What if I am not satisfied with the length after receiving the fabric?

You can request an exchange through a phone call, WhatsApp, or our social media channels.

Contact us at +92 301 8641774. Customer support is available every day from 9:00 AM to 6:00 PM, except Fridays.

Do you offer returns?

Yes, we accept returns under the following conditions:

  1. Change of mind regarding length, fabric, or colour: When you receive and open your parcel, you may return the fabric and request a refund if you are not satisfied with its length, fabric, or colour. Return delivery charges are borne by the customer. After receiving the fabric, our team will inspect it. A refund will be processed when the fabric is confirmed to be undamaged and in fresh, unused condition.
  2. Six-month guarantee against colour fading or manufacturing defects: We provide a six-month guarantee from the date of purchase against colour fading and manufacturing defects, even when the fabric has already been stitched. Send clear pictures and videos for verification. Once confirmed, return the fabric to receive a fresh replacement piece. Stitching costs are not covered because we sell unstitched fabric only.
  3. Defective product received: When the product arrives defective, we will accept the return and resolve the issue accordingly.
  4. Incorrect product received: When the product is different from the one ordered, we will accept the return and arrange for the correct item to be sent.
Where should I send the product when returning it?

Returned products can be sent to our head office:

Ahmad Fabrics International
209 Phatak, Main Jaranwala Road
Faisalabad, Pakistan

For return-related questions, contact us at +92 301 8641774 by call or WhatsApp. Customer support is available every day from 9:00 AM to 6:00 PM, except Fridays.

Do you offer refunds?

Yes, refunds are available as part of our return policy. You may be eligible for a refund or replacement in the following situations:

  1. You did not like the length, fabric, or colour after receiving and opening the parcel.
  2. The fabric develops colour fading or a manufacturing defect within six months of purchase, including after stitching.
  3. You received a defective product.
  4. You received a product different from the one you ordered.

Once the returned fabric has been received, inspected, and verified, we will process the applicable refund or replacement.

How do I request a refund?

Contact our customer support team through one of the following channels:

Customer support is available every day from 9:00 AM to 6:00 PM, except Fridays.

Share your order details and any relevant pictures or videos. Our team will then guide you through the next steps.

Can I exchange my order?

Yes, exchanges are available for all conditions covered under our return policy. You can request an exchange when you do not like the length, fabric, or colour, receive an incorrect or defective product, or experience colour fading or a manufacturing defect within six months of purchase.

Steps to request an exchange:

  1. Contact customer support by call or WhatsApp at +92 301 8641774, or through our social media channels. Support is available every day from 9:00 AM to 6:00 PM, except Fridays.
  2. Share your order details and relevant pictures or videos where applicable.
  3. Our team will verify your request according to the relevant condition.
  4. Once verified, send the fabric back to us. Return delivery charges are borne by the customer.
  5. After inspection, we will send you a replacement piece.
Can I make changes to my order after confirming it?

Yes, you can change colours or request other modifications, but only before the order has been dispatched.

Can I cancel my order?

Yes, an order can be cancelled before it has been dispatched.

How do I track my order?

Your tracking ID and tracking link will be shared through WhatsApp and email after the order has been dispatched.

What payment methods do you accept?

We accept the following payment methods:

  • Cash on Delivery within Pakistan
  • Bank Transfer
  • Credit and Debit Cards
  • Easypaisa through PayFast
  • JazzCash through PayFast

Customers paying through Bank Transfer receive a 5% discount.

What are your customer support hours?

Customer support is available Monday to Sunday from 9:00 AM to 6:00 PM. We are closed on Fridays.

Where is your Head Office?

Ahmad Fabrics International
209 Phatak, Main Jaranwala Road
Faisalabad, Pakistan

What is your HR email?

You can contact our HR team at careers@ahmadfabricsinternational.com.